Refund and Returns Policy

Last updated: 2025/09/25

This policy covers Service Packs and advisory/sourcing services delivered digitally.

---

1. Before Work Starts

Cancel before kickoff → 100% refund.

2. After Kickoff, Before First Deliverable

Cancel after kickoff but before first report → 50% refund.

3. After First Deliverable

Once the first deliverable (e.g., product report, supplier list, pricing comparison) has been delivered, the service is non-refundable.

4. Delays

Client-caused delays don’t entitle refunds. If delays are solely our fault exceeding 14 days, we may offer a partial credit.

5. Quality Issues

Report within 7 days of delivery. We provide reasonable revisions for factual or formatting issues within scope.

6. Payment Disputes

Payments via Stripe. If a dispute/chargeback is filed, services may be suspended.

7. How to Request a Refund

Email contact@oumzatrading.com with order details and reason. We respond within 5 business days.

8. Contact

Oumza Trading Ltd — Phone: +44 7853 785913 — Email: contact@oumzatrading.com